Return and Refund Policy

Product Returns

Customers are eligible to request a refund within 30 days of their purchase. Please follow the steps in “Return Process” below to request a refund. Requests that do not follow these steps may not be processed.


Return Process

If you have purchased a product from store.radiusnetworks.com and would like to return the product within 30 days of the purchase, please follow the steps below to request a return.

  1. Send an email to support@radiusnetworks.com.
  2. In the email subject line, enter “Return Request: Order #XXXXX”.
  3. In the email body, provide a brief explanation of why the product is being returned.
  4. Our RMA department will respond with a RMA number.
  5. Ship the beacon back to us and provide a tracking number to us, so that we can monitor and expedite the process. Be sure to write the provided RMA number somewhere on the package before shipping it.
  6. After you receive confirmation from our RMA department, ship the products back to the provided address and send the tracking # for the package to the representative who replies to you.
  7. Once the products are received and verified in our warehouse, you will be refunded the hardware price paid for the products returned, as long as the products are received in their original condition.

Product Warranty

Radius Networks has 1-year warranty on every product sold on the online store.


Issues Covered By Warranty

The only issue covered by the 1-year warranty is that of hardware that has stopped broadcasting or functioning.  If you were previously able to find your beacon in in the RadBeacon app when the beacon was in “configurable mode” and in the Locate app when the beacon was “on”/broadcasting”, please review the support website to search for troubleshooting steps for your particular problem. If you have gone through the troubleshooting process and are still unable to find a solution and are within the 1-year warranty period, please send us an email at support@radiusnetworks.com.


Issues Not Covered By Warranty

The issues that are not covered by our 1-year warranty include:

  1. Battery Related Issues: If your beacon is not functioning due to battery related issues, it will not be replaced.  We advise that customers swap out faulty batteries with brand new ones to solve battery related issues.
  2. Physically Damaged Beacon: If your beacon has physical damage, which prevents it from functioning, it will not be replaced without proof that the beacon was received in the damaged state. Additionally, please ensure that if you receive a beacon that appears to be damaged report the shipment to support@radiusnetworks.com  immediately.
  3. Lost Beacon: We are unable to replace your beacon if it has been lost or stolen.

Product Replacements

If you have purchased a product from store.radiusnetworks.com and find that your product is defective due to an issue identified in “Issues Covered By Warranty” above, please follow the below steps to request a replacement. Please note that you are only covered by warranty for one year from the time of your purchase.

  1. Send an email to support@radiusnetworks.com
  2. In the email subject line, enter “Replacement Request: Order #XXXXX”.
  3. In the email body, provide a brief explanation of the issue you are experiencing with the product.
  4. Our RMA department will respond with a RMA number.
  5. Ship the beacon back to us and provide a tracking number to us, so that we can monitor and expedite the process. Be sure to write the provided RMA number somewhere on the package before shipping it.
  6. Once the beacon is received in the warehouse, a replacement will be prepared and shipped to you.